YMCA of Greater Kansas City Membership Representative in Blue Springs, Missouri

The Membership Representative is the public’s initial contact with the YMCA and is expected to communicate to members, participants and general public services, programs and events in a friendly, knowledgeable and courteous manner. The Membership Representative is expected to emphasize member service, character development, and mission statement and to work with membership retention and promotion.

  • Contribute to the overall YMCA mission of healthy living, youth development and social responsibility.

  • Greet members, participants, staff and general public in a friendly and courteous manner.

  • Verify all members and participants using the facility.

  • Answer phone lines according to YMCA phone procedures.

  • Able to direct calls and people on site to appropriate staff.

  • Respond to needs and questions with accurate information.

  • Handle complaints in a friendly and courteous manner.

  • Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately.

  • Able to operate the ACTIVE Net system as directed.

  • Collect and stay informed of appropriate fees; including being responsible for cash, receipts, and balancing financial journal.

  • Give tours and educate members and prospective members on services, programs, events and volunteer opportunities.

  • Keep welcome center and lobby clean and well organized.

  • Must be at least 16 years of age.

  • Must have good communication skills including phone skills.

  • Highly organized, detail, and goal oriented.

  • Able to reflect a positive attitude and provide excellent customer service.

  • Basic math skills in handling fees.

  • Able to make independent and sound decisions in a fast paced environment.

  • Able to work with diverse groups of people in a friendly and consistent manner.

  • Strong computer skills with the ability to adapt to new software.

Req No: 2018-3205

Mid: USD $9.33/Hr.

Position Hours: 15-20

External Company Name: YMCA of Greater Kansas City

External Company URL: http://www.kansascityymca.org/

Street: 1300 Adams Dairy Parkway