Central Bank Teller in Buckner, Missouri
Area of Interest:
Central Bank of the Midwest
Must be available Tuesday - Friday 11:00am - 4:00pm and Saturdays 8:30am - 12:15pm.• High school education or equivalent.• Basic math skills required.• PC and typing skills required.• Attention to detail required.• Ability to maintain regular and punctual attendance• Must be flexible to work scheduled hours as needed, including but not limited to rotating Saturdays, as determined by management to meet business needs.• Must possess good judgment skills and the ability to handle confidential information.• Ability to read, write and speak English. Effective oral and written communication skills. • Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.• Ability to work quickly and accurately, analyze information and make decisions.• Willingness to assume additional responsibilities/duties/projects as they arise.• Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.PHYSICAL AND SENSORY DEMANDS:Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch.Frequently lift and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision.
This part-time position is located at the Buckner facility for Central Bank of the Midwest. Provides both Teller and Customer Service assistance such as handling deposits, withdrawals and payments to new and established customers, including cross selling of products and services. Performs a variety of customer services, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts (IRA and Keogh), and assisting customers with inquiries concerning products and services. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other business units for traditional and non-traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations. GENERAL EXPECTATIONSWe consider a positive, cooperative, self-motivated, courteous and professional attitude to be an essential function of every position. While different positions have different primary areas of responsibility, everyone is expected to work as a team to get the job done.ESSENTIAL DUTIES AND RESPONSIBILITIES:• Must be able to relate to others beyond giving and receiving instructions, get along with coworkers without exhibiting behavioral extremes, perform work activities requiring negotiating, instructing, supervising (where applicable), persuading or speaking with others, and respond appropriately to criticism and coaching from a supervisor• Must be able to • Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier’s checks, money orders, stop payments, cash advances, and other related matters.• Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed. • Accurately count, receive and disburse cash and accurately handle mutilated and bait currency. • Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash differences. Maintain cash drawer variances within Central Bank guidelines. • Meet and greet the customer as they enter their department/facility. Assess the needs of the customer, explain the different types of accounts and services available, and assist in the selections most appropriate for their needs.• Open personal or business accounts and prepare all related documentation.• Open new accounts, open ATM cards, issue and redeem Certificates of Deposit, and open and add to Individual Retirement Accounts.• Complete necessary forms for customers to have their checks directly deposited.• Transfer funds to various accounts.• Prepare all related documents for wire transfers; forward to wire transfer department.• Answer questions, give explanations, and solve problems for customers face-to-face, over the phone and through correspondence.• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.• Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery and know proper post-robbery procedures.• Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to customers and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.• Acquire and maintain knowledge of all bank products and services.• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommendations meet customer needs.• Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.• Participate in sales programs to generate new customers.• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.• Attend all required training. ADDITIONAL DUTIES AND RESPONSIBILITIES:• Assists others in the bank and performs other duties as needed and/or directed.• May be assigned other duties and responsibilities or work/ training at other locations.